Frequently Asked Questions
Everything you need to know about your Bird Collective order.
When will my order ship?
Most orders are processed within 2-4 business days. During peak seasons or new collection launches, processing may take up to 7 business days before your items are handed off to the carrier.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.
How do your sizes run?
Our apparel generally follows a standard unisex fit. We recommend checking the specific size guide located on each product page to ensure the perfect fit for your body type.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Are your products sustainably made?
We are committed to ethical manufacturing. Many of our garments are made using organic cotton and recycled materials, and we work exclusively with factories that ensure fair wages and safe working conditions.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.